Terms of Service
These Terms of Service ("Terms") govern your use of the ProntoMenu QR ordering and payment service (the "Service") and of the ProntoMenu website on our own domain (the "Site"), operated by PRONTO CHARGE SRL, Corso d'Italia, 29, 00198 Rome (RM), Italy, VAT/P.IVA 18262301007 ("ProntoMenu", "we", "us"). By placing an order through the Service, or by using the Site, you accept these Terms. If you do not accept them, do not use the Service or the Site.
1. The Service
ProntoMenu provides a platform that lets you browse a venue's menu, place an order and pay for it from your device. The items are prepared and handed over by the venue, not by ProntoMenu. We act as the technology and payment-facilitation provider between you and the venue.
The Site presents the ProntoMenu platform to venues. Submitting the Site's contact form is an invitation for us to contact you about the platform; it does not create any contract or obligation for either side, and any commercial engagement is agreed separately. How contact-form data is handled is described in the Privacy Policy.
2. Orders and how a contract is formed
Selecting items and completing payment constitutes a binding order. The contract of sale for the items is formed when your payment is confirmed and you receive a pickup number. The pickup number is your proof of order; please keep it until collection.
3. Prices and payment
All prices are shown in euro and include applicable taxes. A service charge is added and shown separately before you pay. Payment is processed by Stripe; by paying you also accept Stripe's terms. We are not responsible for issues arising from your bank or card provider.
4. Collection
Orders are for collection at the venue. You must present your pickup number. Orders not collected within the venue's collection window may expire and will not be refunded, except where required by law.
5. Age restriction and responsible service
Where the Service is used to order alcoholic drinks, you confirm that you are at least 18 years old. The sale of alcohol to minors is prohibited under Italian law. The venue may verify your age and may refuse to hand over alcoholic items to anyone who is underage or visibly intoxicated, without a refund.
6. No right of withdrawal
Orders placed through the Service are for food and drinks that are prepared for prompt consumption and are liable to deteriorate or expire rapidly. For this reason the 14-day right of withdrawal for distance contracts does not apply, in accordance with Art. 59 of the Italian Consumer Code (Codice del Consumo, D.Lgs. 206/2005). Once an order is placed and paid, it is generally final.
7. Refunds
If the venue cannot fulfil an item you have paid for, you are entitled to a refund for that item. Nothing in these Terms limits your mandatory statutory rights as a consumer in respect of goods that are defective or not as described.
8. Food information and allergens
Menu descriptions, ingredients and allergen information are provided by the venue, which is solely responsible for the preparation, safety and accuracy of that information. If you have an allergy or dietary requirement, you must check directly with the venue before consuming any item. ProntoMenu does not prepare food and is not responsible for the food or its description.
9. Limitation of liability
To the maximum extent permitted by law, ProntoMenu is not liable for indirect or consequential loss, or for matters outside our reasonable control, including the acts or omissions of the venue or of payment, hosting and network providers. The Service is provided on an "as is" and "as available" basis and we do not guarantee it will be uninterrupted or error-free.
Nothing in these Terms excludes or limits our liability where this cannot lawfully be excluded - including for death or personal injury caused by our negligence, for fraud, or for any of your mandatory rights as a consumer under the Italian Consumer Code, which remain fully unaffected.
10. Acceptable use
You agree not to misuse the Service, including by attempting fraudulent payments, interfering with its operation, or accessing it by automated means without our permission.
11. Intellectual property
The ProntoMenu platform, its software, design and branding are owned by ProntoMenu or its licensors and may not be copied or reused without our permission. Venue names, logos and menu content remain the property of the respective venue.
12. Changes to these Terms
We may update these Terms from time to time. The version that applies to your order is the one published at the time you place it. The current version, with its "last updated" date, is always available at this page.
13. Governing law and disputes
These Terms are governed by Italian law. Nothing here affects the mandatory consumer-protection rules that apply to you, including your right to bring proceedings before the court of your place of residence or domicile in Italy. For any question, contact us at info@prontocharge.it or on WhatsApp at +39 352 077 7880 (WhatsApp only).
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